Returns & Refunds Policy

Our Promise to You

We stand behind the quality of every item we sell. All Modafinil products are sourced from trusted, licensed suppliers and shipped directly from our international dispatch partners in India. We guarantee that your order will reach you in good condition and within the timeframe stated on our website. If your package is delayed, lost, or damaged in transit, we'll make things right — either through a free reshipment or a full refund, depending on the circumstances. We value fairness and transparency. Our goal is to ensure every customer has a safe, smooth and positive experience with us, from checkout to delivery.

Due to Safety Regulations – No Returns on Medications

Because we deal with pharmaceutical products, we cannot accept physical returns once an order has been shipped. This is not just our policy — it's a strict requirement under health and safety laws in Australia and internationally. See what the ACC has to say here. Once medications leave the warehouse, they can't be restocked, resold, or reused for safety reasons. This helps protect all customers by ensuring every product remains tamper-free and stored under controlled conditions. Even unopened packs cannot be returned due to chain-of-custody and contamination risks. We therefore recommend carefully reviewing your order details before checkout.

When You're Eligible for a Refund or Replacement

We offer refunds or free reshipments in the following situations:

1. Non-Delivery or Lost Shipment – If your parcel does not arrive within our advertised timeframe (plus a reasonable allowance for postal delays), we will investigate with our logistics provider. If the parcel cannot be located, we will either reship your order at no extra cost or issue a full refund.
2. Damaged Goods on Arrival – If your order arrives damaged, please take clear photos of the packaging and contents immediately and contact our support team. Once verified, we'll promptly organise a replacement or a full refund.
3. Incorrect or Incomplete Order – In rare cases where the incorrect product or quantity is sent, we will send the missing or correct items without additional shipping charges. Our customer service team is available 24/7 to handle these requests and ensure a fair resolution every time.

How to Request a Refund or Reshipment

If something isn't right with your order, please contact us within 7 days of receiving your parcel (or after the expected delivery window if it never arrived). You can reach our customer service team anytime via the contact form or email listed on our Modafinil Sydney contact us page. When getting in touch, please include your full name and order number, the date of purchase, a brief description of the issue, and supporting evidence (such as photos, if applicable). We'll assess your case within a few business days and get back to you with a clear resolution. If your claim is approved, you'll receive either a reshipment tracking number or confirmation of your refund.

Refund Processing Time

Refunds are processed back to your original payment method unless otherwise requested. Processing times depend on your bank or card provider and may take 3–10 business days. We do not charge any additional fees for refunds or replacements, although minor exchange-rate or transaction fees may apply depending on your payment provider — these are outside our control.

Cancellations Before Dispatch

If you change your mind and wish to cancel your order, you must do so before it has been shipped. Once a parcel is dispatched, cancellation is not possible due to the automated nature of our logistics network. To avoid delays or unwanted shipments, please contact customer support immediately after placing your order if you wish to cancel. Best way to do this is send us an email to: orders@modafinilaustraliadirect.com

When Refunds Are Not Possible

To ensure safety and fairness, refunds cannot be issued in the following cases: the order has already been delivered and signed for, and no issue was reported within 7 days; the product has been used, opened, or tampered with; a change of mind occurred after dispatch; or the customer provided an incorrect shipping address. We always encourage customers to double-check their delivery details before checkout.

Chargebacks & Fair Use

We understand that sometimes things go wrong, but please contact us before initiating any chargeback with your bank or card provider. We pride ourselves on fast, fair resolutions and always act in good faith. Unwarranted chargebacks create unnecessary delays and may result in permanent account suspension.

Our Commitment to Aussie Customers

As an Australian-managed business, we treat every order with care and responsibility. We know how important it is for professionals, students, and shift-workers to receive their Modafinil on time — so we'll always go the extra mile to make sure your order arrives safely and securely. If there's ever an issue, you can rely on our 24/7 customer service team to respond promptly and find a practical solution. Whether you're in Sydney, Melbourne, Brisbane, or a regional town, your satisfaction matters to us.

In Summary

• We do not accept returns of pharmaceutical products once shipped.
• You're protected by our delivery guarantee — lost, damaged or incorrect orders are fully replaced or refunded.
• You can cancel before dispatch for a full refund.
• Refunds are processed quickly and fairly, with no hidden fees.
• Our team is available 24/7 to help with any concerns.

We take pride in being an honest, reliable, and Australian-operated supplier of genuine Modafinil products. If something ever goes wrong, we'll fix it — that's our promise.